Refund and Returns Policy

Refund & Return Policy

We want you to shop with confidence. To ensure customer satisfaction, we offer the following return and refund policy:

1. 7 Days Check Warranty

• All products come with a 7-day check warranty.
• Customers are allowed to open and check the parcel at the time of delivery to ensure the product matches the description and is free from damage or defects.
• If you notice any issue, you must inform us within 7 days of delivery to be eligible for a return or replacement.

2. Individual Product Warranty

• Some products may come with their own specific warranty (e.g., brand or manufacturer warranty).
• The duration and coverage of such warranties will be clearly mentioned on the product page.
• Claims under these warranties must follow the specific terms provided with the product.

3. Conditions for Return/Exchange

• Products must be returned in their original packaging with all accessories and manuals included.
• Items damaged due to misuse, mishandling, or unauthorized repairs will not be eligible for return or refund.
• For hygiene and safety reasons, certain items may be non-returnable (will be mentioned on the product page).

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–7 working days.
• In the case of replacement, a new product will be shipped after confirmation.

5. Return Shipping

• If the product delivered is defective, damaged, or incorrect, we will bear the return shipping cost.
• If the return is due to a change of mind, the customer will be responsible for shipping charges.